Complaints

It is always our intention to provide a first class service. However, should you have any cause for complaint, you should in the first instance contact our complaints officer at the above address, orally or in writing. Your complaint will be acknowledged promptly advising you who is dealing with the complaint and indicating when you may expect an answer. If we are unable to settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service at:

South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 0800 0234 567

Email: complaint.info@financial-ombudsman.org.uk

Your Insurance Company will also have their own complaints procedure which you can find details of in your Policy Wording & Key Facts Documents.

European Online Dispute Resolution

Alternatively, if you have purchased your policy online, you can submit a complaint through the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr